Are you interested in pursuing a career in healthcare navigation? Patient navigators, also known as patient advocates, are healthcare professionals who help individuals navigate the complexities of the American healthcare system. Whether you’re a healthcare professional, social worker, or have personal experience with the healthcare system, you can become a healthcare navigator as long as you have knowledge of the healthcare system and a heart to help others.
But what are the responsibilities of a healthcare navigator, and where can you practice healthcare navigation? In this guide, we’ll dive into everything you need to know to become a healthcare navigator.
Responsibilities of a Healthcare Navigator: What You Need to Know
Patient navigators have various responsibilities depending on the field or setting they work in. Still, some of the common practices that all patient advocates should do include:
- Guiding clients through diagnosis, medical procedures, and treatment
- Explaining complex medical terms and procedures in simple terms
- Assisting clients with filling out enrollment and eligibility forms
- Helping clients choose the best insurance package and understanding what their policy entails
- Acting as a liaison between patients and medical personnel
- Eliminating health disparities experienced by minority groups
- Advocating equal access to healthcare
Where Can You Practice Healthcare Navigation: Explore Your Options
Hospitals are not the only institutions that hire patient navigators. Rehabilitation centers, clinics, health and life insurance companies, government institutions, and patient-focused nonprofit organizations all need patient advocates to help deliver quality services. Some healthcare navigators have previous medical professions like nursing or Medtech, while others are social workers in the healthcare setting. However, many patient advocates are volunteers who want to help their loved ones, friends, and others.
Credentials and Requirements: What You Need to Become a Healthcare Navigator
Healthcare navigation is still a relatively new concept in the medical field. Several universities offer certifications for patient advocates, and medical institutions also provide short degrees and programs to advance a would-be healthcare navigator’s knowledge. In March 2018, the Patient Advocate Certification Board established a board certification program for healthcare navigators.
In addition to certification, all patient advocates should practice specific qualities to excel in their advocacy work. This includes excellent communication skills since they deal with patients, seniors, children, and professionals in the healthcare field. Patience, understanding, an open mind, and compassion are also critical qualities for healthcare navigators.
Conclusion
In conclusion, healthcare navigation is an up-and-coming profession that can revolutionize the healthcare system for the better. Whether you have a healthcare background or a passion for helping others, becoming a healthcare navigator is an exciting and fulfilling career path.